Shipping policy

  • All US parcels are delivered with USPS, may require a signature upon delivery.
  • Shipping times may vary according to courier time frames or zones and does not include order processing time. 
  • All orders are processed Monday to Friday (excluding public holidays) 
  • Tracking advice will be sent to your email once your order has been dispatched.
  • Orders can take up to two business days to process before being shipped; this may be longer if there is a large promotion taking place.
  • In some cases, we may need to contact you before your order can be shipped.
  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
  • This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. 
  • Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
  • To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team